An IT Helpdesk Technician has to be incredibly tech-savvy and a patient knowledge-sharer. They generally communicate with customers via phone, email, or live chat to troubleshoot and fix any technical issues at hand.
Main characteristics of an IT Helpdesk Technician’s job description:
- IT Helpdesk Technicians generally work within the Customer Service and/or IT team at larger firms that offer a digital product or service
- Since they have to have extensive knowledge of the product or service that’s offered, they often collaborate closely with the Product team as well
- An IT Helpdesk Technician is extremely tech-savvy and loves to help customers solve technical problems
- Other names used for this role include IT Support Technician, Service Desk Technician, IT Support Engineer, and IT Help Desk Technician